TACKLING NHS JARGON
getting the message across
2002176 pages Paperback
ISBN-10 1 85775 428 X
ISBN-13 9781857754285
Sarah Carr
Description
Used properly jargon can be effective, but used incorrectly it can damage communications, waste time and money, and harm public, patient and staff relations.
This book will enable and encourage readers to use language that the intended audience will understand. It provides practical advice based on the author's experience of producing National Health Service documents and contains explanations of common NHS jargon, with alternatives. Plain speaking and writing techniques are included, and there are numerous examples from real NHS management communications.
This is an invaluable book for Health Service managers, clinicians with management responsibilities and all those responsible for communicating information about healthcare.
Review Quotes 'Patients would benefit enormously if several copies of this book were placed in every NHS hospital. Indeed, I think NHS administrators should be forced to pass an exam based on the contents.' VERNON COLEMAN'S NEWSLETTER
'The book is aimed at all those working in the Health Service who need to convey information in a clear and comprehensible manner, either among their colleagues or to the public at large. A well presented account which will be useful for those prepared to recognise that their communications may not always be as comprehensible and clear as they might be.' BULLETIN OF MEDICAL ETHICS
'Tackling NHS Jargon is a book for all healthcare workers interested in improving their communication skills, be they neonatal nurses, managers or educators. It is very readable and in places quite funny.' JOURNAL OF NEONATAL NURSING
'This book should be on the desks of all NHS managers. They should consult it whenever they write anything.' NURSING TIMES
'Whether you are responsible for encouraging or training others to use plain English, or would like a guidebook with reminders for yourself, this could be a useful addition to your bookshelf.' THE ASSOCIATION OF HEALTHCARE COMMUNICATORS
'In an NHS highly concerned with evidence-based clinical practice, and increasingly interested in evidence-based management, evidence-based communication has so far not caught on. This book helps remedy the situation. Those with a management recruit will find it helpful' ACCIDENT AND EMERGENCY NURSING
 Part One: NHS Jargon Recognising and categorising NHS jargon Part Two: Jargon and the organisation Encouraging a plain-communicating organisation Describing benefits to staff Convincing enough to the right people Involving people in linking research to practice Part Three: Planning your plain document Writing plainly Tackling NHS jargon Testing and revising your plain document Communicating in speech and other special circumstances Part Four: Aids to NHS jargon-busting Examples of NHS buzz words, with plain English translations Examples of NHS gobbledegook, with plain English translations Examples of NHS technical jargon, with plain English translations Examples of a short style guide
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