MAKING SENSE OF RISK MANAGEMENT
a workbook for primary care
Second Edition
2005232 pages Paperback
ISBN-10 1 85775 713 0
ISBN-13 9781857757132
Roy Lilley and Paul Lambden, Respectively Healthcare Commentator; Lecturer in Law and Ethics, Kigezi International School of Medicine, Cambridge
Description
What you really need to know about risk management, clinical governance, law and ethics…
Now completely revised and updated Making Sense of Risk Management: a workbook for primary care breaks down complex issues and presents them in an easily comprehensible manner. Addressing current issues such as the new GP Contract and the rapid rise in litigation, this new edition takes on a more rigorous approach but maintains the same light-hearted style with more detailed and definitive guidance. The format makes use of tips, warnings, tables, exercises and think boxes providing an informative, interesting and engaging read.
All primary care staff including General Practitioners, managers, nurses, health visitors, administrative staff and receptionists will find this book invaluable.
Review Quotes 'Information is presented in a concise, summarised form for rapid uptake. The target audience is GPs, though practice managers may also find it useful.' NURSING STANDARD
'Chapters are designed to be useful even if read in isolation, and succinctly cover areas outside risk management such as clinical governance, law and ethics. The book appeals to a wide cross-section of the primary healthcare team. A practical workbook with well-presented checklists and templates are provided where necessary, offering a welcome helping hand to the time-pressured staff the book is aimed at. If you need to get straight to the nuts and bolts of risk management, then this book is for you.' CLINICIAN IN MANAGEMENT
 Introduction Risk Management The duties of a general practitioner Professional indemnity requirements Handling complaints The General Medical Council Competence and continuing professional development Clinical negligence The telephone: getting wired Examining and treating a patient Cutting the risk out of surgery Dealing with difficult patients Consent Confidentiality Patient records and the law Medical records Personal relationship with patients Whistleblowing Chaperones Domiciliary visiting Locums and risk Managing patient expectations Risk and finance Getting to grips with communication Information technology and risk management Reviewing the practice Health and safety Health and safety: disability Employment issues and risk Risk and the media Conclusion
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