Dental Receptionist Programme

The Dental Receptionist Programme (DRP) is a national programme of structured learning for all dental receptionists, irrespective of their length of service. The material uses modern learning styles to encourage reflective study to consolidate knowledge. It can be used to support learners in gaining evidence towards S/NVQ Level 2, if required. Staff from both the NHS and private sectors benefit and learn how to contribute more effectively to the practice.

DRP promotes confidence and a sense of responsibility so that receptionists can play a full part in the team. It helps to create a friendly, efficient environment for patients and makes staff aware of the dentist's professional ethics and responsibilities for patient care; it also shows how the principles of creative service and marketing opportunity can benefit the practice.

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