Syllabus The outline content of each workbook can be found in the Programme Guide, contact the Education Department for a copy. Part 1 - People Equal Opportunities  Confidentiality  Face to Face Communication  Communicating through Barriers  Awareness of Abuse  Communicating within the Team  Managing Visitors  Clients Interests, Social Contact, Recreation and Leisure  Developing Oneself Part 2 - Protection Non-verbal Communication  Dealing with Distress  Health and Safety  Moving and Handling  Materials and Equipment  Pressure Ulcers  Development Programmes  Cleaning and Infection Control  Health Emergencies Part 3 - Care Written Communication  Pain and Discomfort  Cleanliness, Grooming and Dressing  Toileting  Food and Drink  Rest  Changing Care Needs  Exercise, Mobility, Journeys and Visits  Mother and Baby  Management of the Deceased