Who is it for?

PRP is an invaluable training programme for receptionists and administrators working within primary care.

PRP Part 1, 2 and 3 are suitable for new or experienced staff. Receptionists and administrators who have been working in general practice for many years have found great satisfaction and benefit from completing the programme, those who are new to the role gain comprehensive and indispensable knowledge and confidence.

PRP 4: The Next Step completes the programme and is designed to stimulate learners and prepare them for the challenges and opportunities in the expanding world of primary care.

What do you Get?

As explained under 'Structure' there are two ways of completing the programme, formal or distance learning.  The material we provide is basically the same for both of these options, however, there are some differences.  For formal learning the course organiser will have a copy of the videos to show and discuss in the group, their progress will be recorded by the course organiser who will also assess their assignment. 

Each learner receives

• Interactive workbooks
• The Receptionist Handbook for Part 1, 2 and 3 
• A free book called Dealing with Difficult People with Part 4
• A free First Aid Manual for Part 3
• Certificate of achievement upon completion of each part

Distance learning students will receive the following additional components

• A free supporting DVD for Part 1 and 2
• A training contact
• A training record to monitor progress
• An answer guide for their mentor
• External assessment of a practice based assignment