The Subjects Covered 
   

 

 

 

 

 

 

PART ONE

  • The changing NHS

  • The primary healthcare team
  • Communication
  • Chaperoning and the receptionist
  • Confidentiality and the receptionist
  • Prescriptions and the receptionist
  • Records and practical reception skills
  • Information management and technology

 

PART TWO

  • Self development
  • Managing aggression and violence
  • The patient's right to choice
  • Customer care
  • Audit
  • Medical terminology
  • Time management
   

PART THREE

  • Health and safety
  • Access to services
  • Clinical governance and quality
  • Public health
  • Understanding bereavement
  • Managing stress
  • Primary care and beyond
  • First aid