Syllabus - Outline Content

Part One: Managing the risks

  • Learner's Guide

  • Managing Activities: Part 1 - A Quality Service

  • Managing Activities: Part 2 - A Healthy Workplace

  • Contributing to Work Improvements

  • Managing the Finances: Part 1 - Recommending Expenditure

  • Managing the Finances: Part 2 - Controlling the Spend

  • Improving Energy Efficiency

Part Two: Communication and teams

  • Managing Information: Part 1 - Recording and Storing

  • Managing Information: Part 2 - Analysing Information

  • Managing Information: Part 3 - Communicating Information

  • Selecting Staff

  • Managing People

  • Managing Meetings

Part Three: Developing working relationships

  • Developing Yourself

  • Managing Time: Part 1 - How to be Assertive

  • Managing Time: Part 2 - Delegation

  • Developing Relationships: Part 1 - Gaining Trust and Support

  • Developing Relationships: Part 2 - Gaining Your Manager's Trust

  • Developing Relationships: Part 3 - Minimising Conflict

  • Dealing with Poor Performance